Overview
The complainant (Mrs C) was of the view that The Highland Council (the Council)’s procedure for dealing with housing improvement grants was discriminatory against disabled people as her application for a grant was refused because she had arranged for improvement works on her home to begin before the grant was approved by the Council.
Specific complaint and conclusion
The complaint which has been investigated is that the process for assessing Mrs C’s retrospective housing grant application was neither clear nor robust (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.