Overview
The complainant (Mr C) complained that he had received misleading pre-planning application advice from The Highland Council (the Council). Mr C is aggrieved that he spent unnecessary time and substantial costs in preparing and submitting planning applications as a direct result of the advice from the Council.
Specific complaint and conclusion
The complaint which has been investigated is that the Council failed to deal adequately with the pre-planning application enquiry (upheld).
Redress and recommendation
The Ombudsman recommends that the Council:
- (i) inform him when the caveat has been introduced and publicised on their website.
The Council have accepted the recommendation and will act on it accordingly.