Overview
The complainant (Mrs C) raised concerns about the care and treatment provided by a general practitioner from the out-of-hours service (the GP) to her husband (Mr C) on 2 August 2010. She complained that the GP failed to diagnose Mr C with ischaemic heart disease and admit him to hospital. Mr C died of a heart attack several hours after the GP's visit.
Specific complaint and conclusion
The complaint which has been investigated is that Greater Glasgow and Clyde NHS Board (the Board) failed to provide reasonable care and treatment to Mr C on 2 August 2010 (upheld).
Redress and recommendations
The Ombudsman recommends that the Board:
- (i) ensure that the failings identified in this report are raised with the GP during his next appraisal, to ensure that lessons have been learned from this case; and
- (ii) apologise to Mrs C for the failures identified in this report.
The Board have accepted the recommendations and will act on them accordingly.