Overview
The complainant (Mrs C) raised a number of concerns that her late brother (Mr A) had been inappropriately assessed when he attended his GP Surgery (the Practice) on 29 July 2013. She complained that Mr A should have been referred to hospital for further tests rather than being prescribed medication for an inflamed stomach. Mr A died suddenly of a heart attack on 31 July 2013.
Specific complaints and conclusions
The complaint which has been investigated is that on 29 July 2013 the Practice failed to provide Mr A with appropriate medical care (upheld).
Redress and recommendations
I recommend that the Practice:
- issue an apology to Mrs C for the failings identified;
- review the level of education and training required to carry out the NP role, particularly in relation to clinical assessment and diagnosis;
- review the assessment/supervision and on-going monitoring and appraisal requirements in place for the nurse practitioner; and
- submit a Significant Event Analysis (SEA) which is in the standard format used nationally.
The Practice have accepted the recommendations and will act on them accordingly.