Note this consultation is now closed.
Our consultation on the draft Child Friendly Complaints Handling Principles is now open, and we are accepting responses until 1 March 2024. The purpose of this consultation is to gather responses on the current drafts, to ensure they are clearly communicated and easy to understand. This consultation is also a legal requirement, as we will be looking to amend our Statement of Principles to include the Child Friendly Complaints Handling Principles in the next few months, following parliamentary approval.
The consultation is open to all, but we are particularly looking for responses from:
- Anyone under 18
- Anyone with caring responsibilities for someone under 18
- Public services and third sector organisations who work with people under 18 or have an interest in promoting their rights
The consultation questionnaire only takes about 10 minutes to complete. It can be found here: Consultation on Child Friendly Complaints Handling Principles
Alternatively, you can download and complete a word version of the consultation (Word, 30.4KB) and submit this to [email protected].