Changes to social work complaints handling
Following a Scottish Government review of social work complaints, the complaints system will change from 1 April 2017.
The December 2016 update is the second in a series of bulletins from SPSO about changes to the social work complaints procedure.
It includes information on the new complaints procedure, our extended role within social work complaints and next steps.
Download the December bulletin (PDF, 142KB) or read the bulletin online.
If you would like to find out more or subscribe to the bulletin, please send an email to [email protected].