We provide a monthly e-newsletter, featuring important news from our office, summarising significant findings from complaints and drawing attention to particular issues and recurring themes and trends so that lessons can be learned and improvements made.
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Read previous editions of the Ombudsman's newsletter below.
October
Read enewsletter | Read PDF (PDF, 303KB)
September
Read enewsletter | Read PDF (PDF, 195KB)
August
Read enewsletter | Read PDF (207KB)
July
Read enewsletter | Read PDF (261KB)
June
Read enewsletter | Read PDF (200KB)
May
Read enewsletter | Read PDF (176KB)
April
Read enewsletter | Read PDF (246KB)
March
Read enewsletter | Read PDF (92KB)
February
Read enewsletter | Read PDF (275KB)
January
December
We laid 19 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (183KB)
November
We laid 17 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (445KB)
October
We laid 12 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (245KB)
September
We laid 15 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (189KB)
August
We laid 20 public service complaint decisions before the Scottish Parliament.
July
We laid 17 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (282KB)
June
We laid 18 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (365KB)
May
We laid 24 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (180KB)
April
We laid 13 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (288KB)
March
We laid 16 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (295KB)
February
We laid ten public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (374KB)
January
We laid eight public service complaint decisions before the Scottish Parliament.
December
We laid 21 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (386KB)
November
We laid 19 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (197KB)
October
We laid 18 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (408KB)
September
We laid ten public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (415KB)
August
We laid 13 public service complaint decisions before the Scottish Parliament.
Read enewsletter | Read PDF (408KB)
July
We laid 16 decision before the Scottish Parliament.
Read enewsletter | Read PDF (390KB)
June
We laid 14 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (386KB)
May
We laid 31 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (375KB)
April
We laid 13 decision before the Scottish Parliament.
Read enewsletter | Read PDF (437KB)
March
We laid 17 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (418KB)
February
We laid 15 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (210KB)
January
We laid 25 decisions before the Scottish Parliament.
December
We laid 17 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (231KB)
November
We laid 20 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (529KB)
October
We laid 23 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (507KB)
September
We laid 21 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (382KB)
August
We laid 38 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (440KB)
July
We laid 24 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (350KB)
June
We laid 31 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (226KB)
May
We laid 79 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (355KB)
April
We did not lay any decisions before the Scottish Parliament.
Read enewsletter | Read PDF (328KB)
March
We laid 33 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (379KB)
February
We laid 34 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (457KB)
January
We laid 34 decisions before the Scottish Parliament.
December
We laid 34 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (464KB)
November
We laid 51 decisions before the Scottish Parliament.
Read enewsletter I Read PDF (425KB)
October
We laid 34 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (497KB)
September
We laid 52 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (283KB)
August
We laid 36 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (286KB)
July
We laid 95 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (169KB)
June
We laid 103 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (166KB)
May
We did not lay any decisions before the Scottish Parliament.
Read enewsletter | Read PDF (125KB)
April
We laid one decision before the Scottish Parliament.
Read enewsletter | Read PDF (115KB)
March
We laid 70 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (286KB)
February
We laid one decision before the Scottish Parliament.
Read enewsletter | Read PDF (286KB)
January
We laid one decision before the Scottish Parliament.
December
We did not lay any decisions before the Scottish Parliament.
Read enewsletter | Read PDF (325KB)
November
We laid 35 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (316KB)
October
We laid 41 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (282KB)
September
We laid 60 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (298KB)
August
We laid 42 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (298KB)
July
We laid 52 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (282KB)
June
We laid 37 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (230KB)
May
We laid 49 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (486KB)
April
We laid 18 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (226KB)
March
We laid 61 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (287KB)
February
We laid 56 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (450KB)
January
We laid 59 decisions before the Scottish Parliament.
December
We laid 67 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (368KB)
November
We laid 50 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (313KB)
October
We laid 71 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (454KB)
September
We laid 69 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (267KB)
August
We laid 55 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (229KB)
July
We laid 72 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (228KB)
June
We laid 31 decisions before the Scottish Parliament.
May
We laid 91 decisions before the Scottish Parliament.
April
We laid 61 decisions before the Scottish Parliament.
March
We laid 33 decisions before the Scottish Parliament.
February
We laid 52 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (226KB)
December
We laid 71 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (231KB)
November
We laid 54 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (252KB)
October
We laid 72 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (159KB)
September
We laid 68 decisions before the Scottish Parliament.
Read enewsletter | Read PDF (215KB)
August
July
June
May
April
March
We laid 69 decisions before the Scottish Parliament today.
Read enewsletter| Read PDF (168KB)
February
We laid 73 decisions before the Scottish Parliament today.
Read enewsletter | Read PDF (225KB)
January
We laid 75 decisions before the Scottish Parliament today.