Yes they can. You will have to give them permission to do that, which you can give on our complaint form or in a letter. We can send you the complaint form or a letter to sign if you contact us. You should be aware that if you ask someone to represent you, that we will share information about you with them. If your complaint involves health or social work data, we may also need to confirm that you understand we may need to access and share that data. If you have any questions about what we may access and share with a representative, please ask and we can provide more detail.
Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Can someone else complain on my behalf?
Updated: January 16, 2024