New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Scottish Parliament nominates new Ombudsman

Today, Tuesday 1 April 2025, the Scottish Parliament agreed the Scottish Parliamentary Corporate Body’s (SPBC) recommendation, that Paul McFadden be appointed Scotland’s fourth Public Services Ombudsman. 

Rosemary Agnew, the current Ombudsman’s, eight-year term ends on 30 April 2025. In the interim until Paul takes up office, Andrew Crawford, a member of the SPSO Senior Leadership Team, will be appointed as the Interim Ombudsman from 1 May 2025. 

Rosemary Agnew said; 

“Congratulations to Paul McFadden. I welcome the announcement and the interim arrangements, as this will ensure there is no break or dip in service for our service users - complainants, whistleblowers, applicants to the Scottish Welfare Fund, and public bodies.”

Updated: April 1, 2025