New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Communications team enquiries

Please only use this form for press and communications enquiries relating to the work of the SPSO or INWO.

If you want to complain about a public service, you should use the SPSO online complaints form. For all other enquiries, please see our main Contact Us page.

The communications team are also available on 0131 240 2990.