New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Contact form

This form is for general enquiries or to arrange an appointment ONLY.

  • If your question relates to a complaint that you have already submitted to us and you have had contact from a Case Reviewer at SPSO, please respond to them directly quoting your case reference number.
  • If you have a question about how to make a complaint or are experiencing difficulties complaining to a public service, please read the information on these pages first.
  • If you wish to report a request for service, please contact the organisation directly.
  • If you are enquiring on behalf of a public service organisation or the media, please find your relevant contact here.

We deal with complaints about most public services in Scotland. If your concern relates to a different type of organisation, please see this page for suggestions on who might be able to help.

Enquiry details

Please give us enough detail in your form to enable us to provide you with the best advice we can. If you are looking to arrange a call outwith our usual Freephone line opening hours or make an appointment to visit us in person, please let us know your availability and the nature of your enquiry.