New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Complaints Standards enquiries

Please only use this form if you are a public service organisation and have an enquiry relating to the handling of complaints or whistleblowing concerns.

Our Complaints Standards colleagues are also available on 0131 297 4863.

If you want to complain about a public service, you should use the SPSO online complaints form. For all other enquiries, please see our main Contact Us page.