Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
202305722 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2025 |
202307398 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
202307773 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2025 |
202308046 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
202309997 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
202310085 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
202310183 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
202310446 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2025 |
202401558 | Aberdeen City Council | Policy / administration | Upheld, recommendations | March 2025 |
202402369 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |