Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201901024 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201901333 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201901349 Glasgow City Health and Social Care Partnership other Some upheld, recommendations November 2020
201901360 East Dunbartonshire Health and Social Care Partnership care in the community Not upheld, no recommendations November 2020
201902019 Castle Water Ltd incorrect billing Upheld, recommendations November 2020
201902182 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2020
201902441 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2020
201902794 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2020
201902863 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201902987 A Medical Practice in the Lanarkshire NHS Board area lists (incl difficulty registering and removal from lists) Upheld, recommendations November 2020