Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903089 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201904147 Aberdeenshire Council care leavers / throughcare and aftercare Upheld, recommendations November 2020
201904207 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201904442 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201905223 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations November 2020
201905247 Scottish Government policy / administration Upheld, recommendations November 2020
201905509 Renfrewshire Council kinship care Some upheld, recommendations November 2020
201905575 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201905636 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201905684 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020