Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807591 Heriot-Watt University academic appeal / exam results / degree classification Upheld, recommendations September 2020
201808288 Highland NHS Board adult social work services (highland nhs only) Upheld, recommendations September 2020
201809456 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2020
201809522 East Dunbartonshire Council applications / allocations / transfers / exchanges Not upheld, no recommendations September 2020
201809533 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2020
201809646 Fife Council policy / administration Upheld, recommendations September 2020
201809858 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201809991 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201810640 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201900038 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020