Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800345 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201803128 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations July 2020
201804269 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201804428 Western Isles NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201805039 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2020
201805473 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201805653 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2020
201805773 Fife Health and Social Care Partnership sheltered housing issues/residential homes Not upheld, no recommendations July 2020
201805985 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201806550 Clear Business Water incorrect billing Not upheld, no recommendations July 2020