New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810977 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201811027 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201811064 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900074 Scottish Borders Council policy / administration Not upheld, no recommendations July 2020
201900196 South Lanarkshire Council building warrants: certificates of completion / habitation Not upheld, no recommendations July 2020
201900411 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations July 2020
201900513 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900537 Lothian NHS Board - Acute Division communication / staff attitude / dignity / confidentiality Upheld, recommendations July 2020
201900587 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900596 Grampian NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, no recommendations July 2020