New Customer Service Standards

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Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900598 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900750 Care Inspectorate complaints handling Upheld, recommendations July 2020
201900770 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900843 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201900922 Greater Glasgow and Clyde NHS Board - Acute Services Division policy / administration Some upheld, recommendations July 2020
201901018 Lanarkshire NHS Board admission / discharge / transfer procedures Not upheld, no recommendations July 2020
201901036 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201901150 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201901235 Fife Council primary school Some upheld, recommendations July 2020
201901389 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020