New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201901394 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201901723 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201901753 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201901903 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201902022 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2020
201902128 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201902178 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201902211 Dundee Health and Social Care Partnership continuing care Not upheld, no recommendations July 2020
201902266 Western Isles NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201902398 Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations July 2020