New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902495 Perth and Kinross Council other Upheld, recommendations July 2020
201902551 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201902648 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201902732 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201903216 Aberdeenshire Council continuing care Upheld, recommendations July 2020
201903349 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Not upheld, no recommendations July 2020
201903474 Dumfries and Galloway Council home helps / concessions / grants / charges for services Some upheld, recommendations July 2020
201903644 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201903686 Renfrewshire Council repairs and maintenance Some upheld, recommendations July 2020
201903851 Wheatley Housing Group Ltd repairs and maintenance Not upheld, no recommendations July 2020