New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201908741 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201909131 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201909348 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201909985 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201706064 Stirling Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations June 2020
201800176 Angus Housing Association Ltd estate management / open spaces / environment work Some upheld, recommendations June 2020
201800445 Glasgow City Health and Social Care Partnership complaints handling Upheld, recommendations June 2020
201801934 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations June 2020
201803620 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201803709 Lanarkshire NHS Board admission / discharge / transfer procedures Not upheld, no recommendations June 2020