New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201803809 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201803891 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations June 2020
201803965 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201804029 A Medical Practice in the Grampian NHS Board area appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations June 2020
201804811 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201804862 University of Strathclyde teaching and supervision Not upheld, no recommendations June 2020
201805028 North Lanarkshire Council control of pollution Some upheld, recommendations June 2020
201805164 Borders NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations June 2020
201805380 An NHS Board other Upheld, recommendations June 2020
201805670 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, no recommendations June 2020