New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808272 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201808321 | Glasgow City Council | aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 | Upheld, recommendations | June 2020 |
| 201808371 | Borders NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | June 2020 |
| 201808444 | Glasgow City Health and Social Care Partnership | clinical treatment / diagnosis | Upheld, no recommendations | June 2020 |
| 201808490 | South Lanarkshire Council | primary school | Not upheld, no recommendations | June 2020 |
| 201808498 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201808639 | Clear Business Water | incorrect billing | Not upheld, no recommendations | June 2020 |
| 201808647 | University of the West of Scotland | academic appeal / exam results / degree classification | Not upheld, no recommendations | June 2020 |
| 201808698 | Midlothian Council | council tax | Not upheld, recommendations | June 2020 |
| 201808763 | Scottish Prison Service | behaviour related programmes (including access to) | Not duly made or withdrawn, no recommendations | June 2020 |