Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202110511 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2024 |
| 202110569 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202110880 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202201457 | University of Glasgow | Policy / administration | Some upheld, recommendations | May 2024 |
| 202201665 | Argyll and Bute Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | May 2024 |
| 202203142 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2024 |
| 202203153 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202203466 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2024 |
| 202204112 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2024 |
| 202204206 | Fife Council | Repairs and maintenance | Some upheld, recommendations | May 2024 |