New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201809380 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809429 | Renfrewshire Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | June 2020 |
| 201809483 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809565 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809849 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201810022 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201810248 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201810555 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201810594 | Clear Business Water | incorrect billing | Upheld, recommendations | June 2020 |
| 201810995 | Scottish Borders Council | policy / administration | Not upheld, no recommendations | June 2020 |