New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900773 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations June 2020
201900778 Fife Health and Social Care Partnership policy / administration Upheld, recommendations June 2020
201900780 Scottish Prison Service non-legal correspondence Some upheld, recommendations June 2020
201900883 North Lanarkshire Council policy / administration Not upheld, no recommendations June 2020
201901240 Clackmannanshire and Stirling Health and Social Care Partnership continuing care Not upheld, no recommendations June 2020
201901296 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201901820 Edinburgh Napier University academic appeal / exam results / degree classification Not upheld, no recommendations June 2020
201902610 East Lothian Council primary school Some upheld, recommendations June 2020
201902783 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, recommendations June 2020
201903195 North Lanarkshire Council child services and family support Not upheld, no recommendations June 2020