New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201801062 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201801232 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations March 2020
201801442 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2020
201801873 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations March 2020
201802490 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201802832 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201802857 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201802874 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2020
201802987 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201803008 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020