New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201804948 East Dunbartonshire Council repairs and maintenance Some upheld, recommendations March 2020
201805018 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805023 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201805107 A Dental Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805373 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, no recommendations March 2020
201805569 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201805705 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805719 Scottish Prison Service complaints handling Upheld, recommendations March 2020
201805751 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2020
201805833 North Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2020