New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805856 A Medical Practice in the Lothian NHS Board area policy / administration Not upheld, no recommendations March 2020
201805983 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201806224 Heriot-Watt University policy / administration Upheld, recommendations March 2020
201806236 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201806328 Western Isles NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201806337 Scottish Prison Service visits Not upheld, no recommendations March 2020
201806513 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201806670 The Water Industry Commission for Scotland complaints handling Upheld, recommendations March 2020
201806790 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201807008 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020