Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202204908 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202206634 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202206729 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202206802 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | May 2024 |
| 202207139 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202106013 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | April 2024 |
| 202109730 | Grampian NHS Board | Clinical treatment / diagnosis | Resolved, no recommendations | April 2024 |
| 202201215 | Fife NHS Board | Nurses / nursing care | Some upheld, recommendations | April 2024 |
| 202201376 | Tayside NHS Board | Nurses / nursing care | Upheld, recommendations | April 2024 |
| 202202485 | Golden Jubilee National Hospital | Nurses / nursing care | Upheld, recommendations | April 2024 |