New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808631 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2020 |
| 201809536 | Argyll and Bute Health and Social Care Partnership | continuing care | Some upheld, recommendations | March 2020 |
| 201809739 | Fife Health and Social Care Partnership | care in the community | Not upheld, no recommendations | March 2020 |
| 201809812 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2020 |
| 201809934 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | March 2020 |
| 201810306 | East Dunbartonshire Council | primary school | Not upheld, no recommendations | March 2020 |
| 201810404 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Upheld, recommendations | March 2020 |
| 201810535 | The Highland Council | secondary school | Not upheld, no recommendations | March 2020 |
| 201810588 | West Lothian Council | home helps / concessions / grants / charges for services | Not upheld, no recommendations | March 2020 |
| 201901595 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |