New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201901747 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201902664 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201902691 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201903208 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201904055 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201904120 NHS 24 communication / staff attitude / dignity / confidentiality Not upheld, no recommendations March 2020
201704255 Stirling Council Social work Upheld, recommendations November 2019
201706269 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2019
201707487 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations November 2019
201708458 Ayrshire Housing rent and/or service charges Some upheld, recommendations November 2019