New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708468 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201709302 | Aberdeen City Council | policy / administration | Upheld, recommendations | November 2019 |
| 201709322 | Tayside NHS Board | nurses / nursing care | Upheld, recommendations | November 2019 |
| 201801806 | Golden Jubilee National Hospital | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | November 2019 |
| 201802039 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201802161 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | November 2019 |
| 201802782 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201802921 | A Medical Practice in the Ayrshire & Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201802929 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201803284 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |