New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201803480 Argyll and Bute Council policy / administration Not upheld, no recommendations November 2019
201803528 A Dentist in the Highland NHS Board area policy / administration Upheld, recommendations November 2019
201803661 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2019
201803730 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Upheld, no recommendations November 2019
201803746 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2019
201804379 Tayside NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, no recommendations November 2019
201804556 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations November 2019
201804687 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2019
201805598 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2019
201806264 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2019