New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806470 | Borders NHS Board | continuing care | Some upheld, recommendations | November 2019 |
| 201807054 | Highland NHS Board | adult social work services (highland nhs only) | Not upheld, no recommendations | November 2019 |
| 201807198 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |
| 201807280 | Highland NHS Board | policy / administration | Some upheld, recommendations | November 2019 |
| 201807417 | University of Edinburgh | academic appeal / exam results / degree classification | Upheld, recommendations | November 2019 |
| 201808122 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, no recommendations | November 2019 |
| 201811034 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201811044 | Care Inspectorate | failure to provide information | Not upheld, no recommendations | November 2019 |
| 201901653 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |
| 201902666 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |