New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700430 | University of Glasgow | special needs - assessment and provision | Upheld, recommendations | October 2019 |
| 201700916 | Scottish Prison Service | progression | Upheld, recommendations | October 2019 |
| 201701825 | University of the West of Scotland | policy / administration | Upheld, recommendations | October 2019 |
| 201704007 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201704209 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201707502 | Edinburgh Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201800060 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201800565 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2019 |
| 201801882 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201802124 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |