New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201804377 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | October 2019 |
| 201804499 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2019 |
| 201804660 | Clackmannanshire Council | child services and family support | Upheld, recommendations | October 2019 |
| 201804921 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201804933 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201804986 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201805015 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201807032 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201807051 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | October 2019 |
| 201807167 | Scottish Prison Service | progression | Upheld, recommendations | October 2019 |