New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608588 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2019
201704787 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations September 2019
201705731 South Lanarkshire Council policy / administration Upheld, recommendations September 2019
201706006 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, no recommendations September 2019
201706467 Glasgow City Council policy / administration Upheld, recommendations September 2019
201707376 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2019
201707766 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2019
201708328 Highland NHS Board clinical treatment / diagnosis Upheld, no recommendations September 2019
201800058 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2019
201800954 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2019