New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802629 Business Stream incorrect billing Upheld, recommendations September 2019
201802716 Fife Council primary school Some upheld, recommendations September 2019
201802737 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations September 2019
201802908 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2019
201802926 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2019
201802977 Forth Valley NHS Board nurses / nursing care Not upheld, no recommendations September 2019
201803099 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Some upheld, no recommendations September 2019
201803544 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, recommendations September 2019
201804034 Western Isles NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2019
201804111 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2019