New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201804332 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201804338 | Fife Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2019 |
| 201804640 | A Medical Practice in the Lothian NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | September 2019 |
| 201804880 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201805593 | Angus Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | September 2019 |
| 201806165 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201806416 | Scottish Water | replacement of lead / rusted pipes | Some upheld, recommendations | September 2019 |
| 201806499 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201807360 | Clear Business Water | policy / administration | Resolved, no recommendations | September 2019 |
| 201807384 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |