New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201807724 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201807843 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201808080 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201808205 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201808206 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201808508 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | September 2019 |
| 201808621 | East Ayrshire Council | handling of application (complaints by applicants) | Upheld, recommendations | September 2019 |
| 201808735 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | September 2019 |
| 201808955 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201809223 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |