New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609486 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2019
201702614 Port of Leith Housing Association Ltd policy / administration Not upheld, no recommendations August 2019
201704544 Cairngorms National Park Authority policy / administration Not upheld, no recommendations August 2019
201707342 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2019
201708211 Tayside NHS Board clinical treatment / diagnosis Some upheld, no recommendations August 2019
201708302 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2019
201708977 Tayside NHS Board nurses / nursing care Some upheld, recommendations August 2019
201709023 South Lanarkshire Council policy / administration Not upheld, no recommendations August 2019
201709237 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations August 2019
201800018 A Medical Pactice in the Grampian NHS Board Area clinical treatment / diagnosis Upheld, recommendations August 2019