New Customer Service Standards

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Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800996 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201801028 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations August 2019
201801116 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2019
201801262 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2019
201801326 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201801434 Clackmannanshire Council policy / administration Not upheld, no recommendations August 2019
201801892 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201802334 Aberdeenshire Council sheltered housing and community care Not upheld, no recommendations August 2019
201802741 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2019
201802910 Greater Glasgow and Clyde NHS Board - Acute Services Division complaints handling Upheld, recommendations August 2019