New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802950 Glasgow City Health and Social Care Partnership policy / administration Upheld, recommendations August 2019
201803355 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201803537 Clear Business Water incorrect billing Upheld, recommendations August 2019
201803683 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations August 2019
201803892 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations August 2019
201804309 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2019
201804356 Scottish Prison Service policy / administration Not duly made or withdrawn, no recommendations August 2019
201805349 Dumfries and Galloway Council child services and family support Upheld, recommendations August 2019
201805361 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2019
201805785 Glasgow City Health and Social Care Partnership policy / administration Not upheld, no recommendations August 2019