Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202104243 | Midlothian Council | Policy / administration | Some upheld, recommendations | March 2024 |
| 202104785 | A Medical Practice in the Ayrshire & Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202104888 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Hygiene / cleanliness / infection control | Upheld, recommendations | March 2024 |
| 202106196 | Glasgow City Health and Social Care Partnership | Adoption / fostering | Upheld, recommendations | March 2024 |
| 202109772 | Grampian NHS Board | Nurses / nursing care | Upheld, recommendations | March 2024 |
| 202109957 | Clackmannanshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | March 2024 |
| 202110901 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |
| 202111684 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202200046 | Dumfries and Galloway NHS Board | Record keeping | Some upheld, no recommendations | March 2024 |
| 202201239 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2024 |