New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802500 | Dundee City Council | child services and family support | Some upheld, recommendations | July 2019 |
| 201802802 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201802881 | Clear Business Water | incorrect billing | Some upheld, recommendations | July 2019 |
| 201802999 | An NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | July 2019 |
| 201803102 | Forth Valley NHS Board | nurses / nursing care | Upheld, recommendations | July 2019 |
| 201803175 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Some upheld, recommendations | July 2019 |
| 201803663 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201803829 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201804281 | A Medical Practice in an NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201804659 | A Dentist in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |