New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803233 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201803525 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201803955 | Grampian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | June 2019 |
| 201804706 | Argyll and Bute Health and Social Care Partnership | child services and family support | Upheld, recommendations | June 2019 |
| 201804843 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201804988 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805197 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805210 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805245 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805988 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |