New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705936 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201706201 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201706213 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201707418 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201707514 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201707681 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201707713 | Inverclyde Health and Social Care Partnership | record keeping | Not upheld, no recommendations | May 2019 |
| 201708023 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201708311 | Fife NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2019 |
| 201708376 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |