New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708601 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201708611 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201708708 | West Dunbartonshire Council | road authority as developer / road alterations | Upheld, recommendations | May 2019 |
| 201709163 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201709220 | North Lanarkshire Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201800066 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201800379 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201800406 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201800410 | Aberdeen City Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | May 2019 |
| 201800557 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |